This policy explains what Permacoat Resin & Paving Ltd does with the information you give us through this website, and which cookies the site uses.
Who we are
Permacoat Resin & Paving Ltd is responsible for the information you send us through this website. We are a company registered in England and Wales, number 14759250, and our registered office is 5 Cheapside Court, Sunninghill Road, Ascot SL5 7RF. You can contact us about this policy or your information at info@permacoatresin.co.uk.
What we collect when you ask for a quote
When you send the quote form we receive your name, phone number, email address and postcode, the service you are interested in and anything you write in your message. We use these details to reply to you, arrange a visit and prepare your quote. We do this because you have asked us to, before any contract between us.
Where your enquiry goes
Your enquiry is emailed to our inbox, and a copy is kept in the website’s database so that no enquiry is lost if an email fails to arrive. Only we and the company that looks after the website for us can see it. The email is sent through that company’s email service, and the website is hosted in the UK.
How long we keep it
We keep enquiries for up to two years, so we can follow up and look back at past quotes. If you become a customer, we keep your details with our job records for six years after the work is finished, because we need them for our accounts and for your guarantee.
Cookies and analytics
We use Google Analytics, through Google Tag Manager, to see how many people visit the site and which pages they look at. If you also accept marketing cookies, advertising services such as Google can use them to show and measure adverts. None of these cookies are set unless you accept them in the cookie banner, and you can change your choice at any time from the Cookie settings link at the bottom of every page. One small cookie remembers the choice you made. Google processes this data for us and may transfer it outside the UK under its own safeguards.
Other services on our pages
The site’s fonts come from Google Fonts, so your browser sends your IP address to Google to fetch them. If you use the WhatsApp button, your message goes through WhatsApp, which is run by Meta, under WhatsApp’s own privacy policy. Links to Checkatrade and Instagram take you to sites with their own privacy policies.
We never sell your details
We do not sell your details or pass them to anyone for marketing.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it once we no longer need it, and you can object to how we use it. Email info@permacoatresin.co.uk and we will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We will update this page if the way we use your information changes. It was last updated in November 2026.
